Information Collection and Use
Astrontech is the sole owner of the information collected on www.astrontech.com.au. There are sections of our website that invite you to contact us to request information from us. In order to reply to your request, we may need to obtain personal contact information such as your name, postal address, telephone number, and email address. We may also solicit information such as demographic, occupation, company affiliation, and product preference. We use this information for market analysis and to distribute information by email, postal mail, telephone and/or fax about products and services that we believe may be interest to you.
We employ various automated means, including cookies and server logs, to collect information and generate statistics relating to your navigation of our website and the referring sites that may have brought you to our website. The information we collect is used to maintain profiles of our website users. We use profile information to customise a user's visit to our website and to tailor the information we provide.
A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website. It enables our system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most. This traffic information is used to improve the content of our website and make it easier to use.
We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
Access and Amendment
You may request a copy of any personal information that we keep about you. We strive to ensure that our information is accurate, complete, and up to date. You may request that we delete or make appropriate amendments to your information.
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction. We will log your complaint and our privacy officer will:
- Listen to your concerns and grievances
- Discuss with you the ways in which we can remedy the situation; and
- Put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.