Service Blocks

Astron Technology offers "block of hours" at a reduced rate for clients who want the comfort and security of knowing that Astron Technology staff is on call for them. We offer a variety of Service Level Agreements (SLAs) for all skill levels and expertise.

Service Engineer

A+ certified, Desktop support

Hardware, software and remedial maintenance. Troubleshooting configurations, new installs, and upgrades. Peripheral repairs.

Senior Service Engineer

Engineer skill sets plus the ability to do LAN support.

Configuration, installs, upgrades, and troubleshoots user connectivity issues. Ability to support desktop Operating Systems and troubleshoots industry standard applications.

Systems Engineer

Senior Service Engineer skill sets plus Server level support including Hardware and Operating Systems.

The Systems Engineer has extensive knowledge of network infrastructure and Operating Systems. CNE, MCSE, or ASE. Certification required. The Senior Systems Engineer has strong technical, business, and interpersonal skills.

Senior Systems Engineer

Systems Engineer skill sets plus advanced skills in enterprise LAN & WAN systems.

Ability to design, implement and administer LANs & WANs. One WAN certification.

Project Manager

Rates vary depending on level and scope of project.